Find answers to our frequently asked questions

What kind of accessories does your brand offer?

Our brand offers a wide range of accessories including time pieces, frames, cuban links, hats, earrings, and exclusive product such as our ski goggles. We are always exploring new designs and product ideas, so you can expect to see even more accessories from us in the future. We are committed to continually expanding our product offerings and providing our customers with fresh, exciting options.

What materials do you use for your accessories?

We use a variety of materials depending on the accessory, but we always prioritize quality and sustainability. Some materials we use include recycled metals, natural fibers, and leather.

Are your accessories ethically made?

Yes, we prioritize ethical and sustainable practices in our production process. We work with suppliers who share our values and ensure fair labor practices and environmental responsibility.

How do I contact your customer service team?

You can contact our customer service team by email at christianjamesbrand@gmail.com, or through our website's contact form. We strive to respond to all inquiries within 48 hours.

Do you offer any promotions or discounts?

Yes, we occasionally offer promotions and discounts to our customers. Be sure to sign up for our newsletter to stay updated on any upcoming deals!

How much does shipping cost?

Shipping is free for all orders within the United States. For international orders, customers are responsible for shipping costs.

How long will it take my order to arrive?

We ship all domestic orders within 3-5 business days. International orders typically take 7-14 business days to arrive, but this may vary depending on the shipping carrier and destination country. Please note that we are not responsible for any delays caused by the shipping carrier.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the shipping carrier's website.

What happens if my package is lost during shipping?

If your package is lost during shipping, please contact us immediately and we will work with the shipping carrier to locate your package or provide a replacement.

What is your return policy?

We offer a 30-day return policy. You can return any item for a full store credit within 30 days of the original purchase date. We will issue the store credit once we receive the returned item.

How do I exchange an item?

To exchange an item, please contact us and we will provide you with a return shipping label. Once you have received the return shipping label, please package the item and send it back to us. We will process your exchange within 1-2 business days of receiving the returned item.

How long does it take to receive store credit?

Once we receive your return, it may take up to 5-7 business days to process and issue store credit.

What if my return package gets lost in transit?

We are not responsible for lost or damaged return packages during transit. Please use a shipping method with tracking and insurance to ensure that your package is safe and secure.

What if I receive the wrong item or the item is not as described on the website?

If you receive the wrong item or are displeased with your order, please contact us immediately at christianjamesbrand@gmail.com and we will arrange for a replacement or refund.

Still have questions?